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HOW CAN I PLACE AN ORDER? |
A1. |
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The easiest method is our
e-store, where you can order online with our secure server.
OR:
FAX: 435.787.8268.
PHONE: 435.792.4700 (8:00 am to 5:00 pm MST)
E-MAIL: admin@apogee-inst.com
Include the following information:
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 Shipping address |
Billing address (if different)
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Phone number
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Return fax number
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Email address (helpful if you would like your UPS tracking number sent to you)
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Credit card number, expiration date and cardholder name
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Orders placed by fax will be confirmed by fax within 48 hours of receipt. |
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DO YOU ACCEPT
INTERNATIONAL ORDERS? |
A2. |
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Yes. We invite our International
customers to order through their representative in their country. For
a full list of our representatives, click here.
If we do not currently have representation in your country, you may order
online in our
International store. |
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DO YOU ACCEPT UNIVERSITY
PURCHASE ORDERS?
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A3. |
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Yes. Simply fax the PO to 435.787.8268.
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IF I ORDER
ONLINE, HOW DO I KNOW YOU RECEIVED MY ORDER? |
A4. |
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The
e-store sends an automatic
e-mail confirming all purchases shortly after completion of an on-line
order. If this email is not received,
please notify Apogee.
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HOW DO YOU CALCULATE
SHIPPING COSTS? (US orders) |
A5. |
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For domestic orders, we use UPS Ground or 3-Day Select, depending on your
location (Next Day and 2nd Day Air are also available). For international
orders, we use UPS Worldwide Express. We provide an email confirmation with
a tracking number so you can check the progress of your shipment. We can
arrange to use the shipping company of your choice.
Actual cost is based on weight, package value (we insure for the full amount
of the order), and your distance from Logan, UT (84321). The
e-store automatically adds shipping charges to orders. Orders placed by
fax will be confirmed with shipping costs. |
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WHAT
CREDIT CARD DO YOU ACCEPT? WHEN I PLACE AN ORDER, WHEN WILL MY CARD BE
CHARGED? |
A6. |
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We accept Visa, MasterCard,
Discover, or
American Express. Credit cards are charged the day of shipment.
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CAN YOU SEND ME A CATALOG?
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A7. |
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Click
below for a
PDF format of our
company catalog for domestic or international prices.
Domestic price list (updated 11/2006; 3 MB)
International price list (updated 11/2006;
3 MB)
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WHAT ARE YOUR PAYMENT
TERMS?
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A8. |
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Typically customers choose to pay with a credit card. To pay with a Purchase Order,
first send current banking information
and three credit references to Apogee by fax at 435.787.8268 or by email at
admin@apogee-inst.com.
Approval is usually made within 24 to 48 hours. (Universities need not
supply this information.) Payment terms on Purchase Orders are Net 30. |
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HOW DO I
REQUEST A WRITTEN QUOTE OR PROFORMA INVOICE? |
A9. |
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HOW SOON
CAN YOU SHIP? |
A10. |
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Our
standard lead time is 10 to 15 business days. However, orders for many
standard items can be shipped within 3 to 4 business days from date of
order, pending stock of that item.
All instruments calibrated to sunlight (pyranometers and quantum sensors)
may take additional time in the winter. |
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HOW CAN I
BUY ADDITIONAL CABLE FOR MY SENSORS USING YOUR E-STORE? |
A11. |
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After
selecting your sensor, go to the Accessories part of the store and add the
type of wire you need to your basket. One additional meter is added by this
process. Then, simply go to "View Basket" (icon at the top of your screen)
and update the amount.
Without ordering extra cable, the standard of 3 meters are included on solar
radiation sensors and 4.5 meters are included on infra-red radiometers and
thermocouples.
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